Returns

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Step 1

Within 60 days after delivery, please send us an email at service@wooden.amsterdam

Please leave proof of your name and order number inside the parcel.

Step 2

Return the item(s) and all belonging accessories to:

Wooden Amsterdam
Isarweg 8
1043 AK Amsterdam
The Netherlands

Step 3

After having received the item(s) as required, we will transfer the purchase amount back to your bank account within 14 days.

Terms & Conditions

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Article 5. Right of Withdrawal on delivery of products

  1. You have the right to cancel this contract within 60 days without giving any reason. The cancellation period will expire after 60 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
  2. To exercise the right to cancel, you must inform us, Wooden Amsterdam (Isarweg 8, 1043 AK Amsterdam, E: info@wooden.amsterdam, P: +31 (0)20 2614604), of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
  3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  4. Effects of cancellation
    • If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  5. You are responsible for paying for your own shipping costs for returning the goods. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 60 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 60 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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